PAMS (Pharmacotherapy Advocacy, Mediation and Support)


Position: PAMS Service Officer
Harm Reduction Victoria, (HRVic) is seeking a non-judgemental person with excellent
communication skills to join our PAMS team

Please note, this is a largely client-facing role. The position is a 0.6 effective full-time, (EFT), 3 days
per week, SCHADS award level 4. The position is available initially for a 12-month period with the
possibility of continuation.

The Pharmacotherapy Advocacy Mediation and Support (PAMS) service is a state-wide, telephone based service that provides mediation, support, advocacy, referral, and information for those
involved with treatment for opioid dependence, (methadone and buprenorphine).

HRVic is a community based, membership driven organisation, with a mission to advance the health
and human rights of people who use illicit drugs and those on pharmacotherapy.
People with a lived experience are encouraged to apply.
If you are interested in this role, the position description and further information can be found on
our website.

Applications that do not address the key selection criteria will not be considered.

Applications are CLOSED now. Thank you to all applicants.

To view/download the key selection criteria and other relevant info and to apply for this position,
visit our website: www.hrvic.org.au/careers or email: sarahl@hrvic.org.au




Hours : 0.6 EFT to August 30, 2021 

Award Classification: SCHADS Level to be confirmed based on experience and skills

We are looking for someone to assist us in a part-time Office Administration role at least three days

a week until August 31, 2021. 

This short-term role may be extended subject to a review of our organisational needs. 

Harm Reduction Victoria Background 

Harm Reduction Victoria is a peer-based organisation representing people who use and/or inject drugs illicitly.

We work to reduce stigma & discrimination against people who use drugs and we strongly encourage people with a lived experience of illicit drug use – current or recent included – to apply. 

We value this lived experience highly, however as this role is not a peer education role, all applicants will be considered. 


Applications are now CLOSED. Thank you to all applicants.



Is this you?

You’re passionate about working with at-risk and vulnerable people with AOD concerns. You have a Certificate IV AOD and experience working within high quality, responsive Needle Syringe Program (NSP) services. Due to your career history, you have a strong understanding and knowledge of blood borne virus prevention strategies. You know the importance of providing effective support to service users and why this is a critical factor in implementing the principles of harm minimisation.

You may not be the captain of this team (…yet), but when we are in thick of it, we play off each-other’s strengths and have each-others back #1YP


You’re bendy
You know not every day will be the same, you can switch from undertaking a supervision session, to working in NSP outreach in the blink of an eye. Changing lives is your passion but you still embrace rolling up your sleeves and mucking in to get the job done.


You see the person
You’re full of creative ways to meet our service users where they are at and believe that engagement shouldn’t be a one size fits all model. You always see the person, not just their immediate situation because you understand that everyone has different needs, and that is okay.


You care

Our frontline warriors and change makers are all here because we genuinely want to break the cycle of disadvantage, and we want you to want that too!


A bit about the role:

We have a range of casual roles available! You will be working within our Harm Reduction and Outreach Team and will usually be based out of our HQ in Glenroy but your outreach will spread across Melbourne’s Northwest. Our shifts will include nights and weekends.


Here are some of things you could expect to be doing in your first month:

  • Provide high quality needle availability and disposal services to service users

  • Undertake shifts in our fixed sites as well as outreach

  • Provide education, resources, referral, safer using and disposal, and safer sex and health information as requested by service users

  • Support the team in maintaining stock, preparation and completing inventory checks.

  • Participating in team meetings, site meetings and supervision sessions.

  • Data Entry … yes, we all have to do it…

  • Engaging service users to participate in NSP surveys to obtain client feedback/drug trends

  • Participating in handovers and completing handover documentation for outreach shifts

  • Undertaking professional develop to grow within your professional self.


A bit about us:

We are an independent, registered charity providing front line support to young people and individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues. We also help those looking to re-engage with learning and employment. We recognise the complex and varying needs of the people we work with and go above and beyond, 365 days a year, to provide pathways out of poverty.

Last year our highly skilled multi-disciplinary team, helped 15,288 people through face-to-face contacts at The Living Room, 1,243 young people through our employment and training programs and dispensed over 1.3 million safe injecting kits through our needle exchange program.

We have the ability to provide a complete wrap around, judgement free service with a strong focus on respect, service users-centred care and harm prevention. The impact we seek enables each person to lead longer lives, have improved health, meaningful employment and a greater sense of belonging, safety and security through a holistic model of care.

Located at two flagship sites (Hosier Lane and the vibrant region of northern Melbourne) we are growing and now deliver services at 15 outreach locations across Victoria.


Our culture is casual yet professional and high energy. We encourage flexibility and a work/life balance. Our team is serious about their work but doesn’t take themselves too seriously.


Why should you work with us?

Every day you spend working with us, you’re making a difference. The stronger our frontline warrior, the bigger our impact of breaking the cycle of disadvantage. We think that’s a pretty great perk, but we don’t stop there… here are some of the others.

  • Working across Melbourne’s North West Regions

  • Free specialty coffee at the office

  • Access to generous salary packaging

  • Access to meals & entertainment benefits and novated leasing (if desired)

  • Flexible work environment

  • Uncapped Employee Assistance Program

  • 17.5% Annual Leave Loading

  • Plus, additional paid leave including; wellbeing, family violence, study and an extra 5 personal days we also provide flexibility to take extra unpaid leave or travel while working,



We’re a non-profit organisation that fills from a full cup but not a full pocket. In order to attract strong talent, we pay competitively and remunerate based on your skills and experience and are determined to make this the best job you'll ever have.


The Drug Safety Worker position is paid under the SCHADS Award (Level 3).


Think you have what it takes and want to join the team at Youth Projects? Send through a cover letter and your resume to people@youthprojects.org.au. Recruitment for this position will be undertaken as applications are received.

The position will be filled when a successful candidate has been selected.